Terms & Conditions

1. Agreement to These Terms

By using the Expert TV Services website, submitting a repair request, calling us, messaging us on WhatsApp, or booking a visit, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Who We Are & Service Scope

Expert TV Services provides television diagnostics, component-level repair, screen replacement assessment, sound/power troubleshooting, installation, wall mounting and home-visit support across Dubai, Sharjah, Ajman and Abu Dhabi. Service availability may vary by area, technician schedule and part availability.

3. Enquiries Are Not Automatic Bookings

Completing our website form, sending a WhatsApp message or making a phone enquiry does not create a binding repair contract. A service engagement starts only after we confirm the visit/workshop plan and you accept the quoted assessment or repair estimate.

4. Accurate Information

You agree to provide accurate contact details, location information and a clear description of the TV issue. Incorrect information may delay diagnosis, prevent access for home visits, or lead to cancelled appointments. We may request photos, model numbers or additional details before dispatching a technician.

5. Diagnostics & Estimates

Our technicians inspect power, boards, display panels, audio paths and related components to identify likely faults. An initial assessment may identify common issues such as power-supply failure, main-board faults, T-CON problems, backlight failure, no-picture conditions or installation needs.

Estimates are based on the information available at the time of assessment. Final repair cost may change if hidden damage, unavailable parts, or additional faults are discovered during work. We will explain options before proceeding with extra paid work where practical.

6. Home Visits & Workshop Repairs

Home visits are offered where area coverage and scheduling allow. Some repairs require specialised tools, board-level soldering, extended testing or workshop conditions. In those cases, with your approval, the television may be collected or transported to our service facility and returned after repair.

Please ensure safe access to the property and a suitable workspace around the TV. Appointment times are estimates and may shift due to traffic, prior jobs or urgent diagnostic findings.

7. Parts, Screens & Brand Compatibility

Repair feasibility depends on the TV model, age, fault type and spare-part availability. Panel or screen replacement may not be economical for every model. Where original parts are unavailable, compatible quality alternatives may be discussed with you before installation.

Brand names such as Samsung, LG, Sony, Panasonic, Toshiba, Hisense, Philips, Sharp, TCL and Vizio are used only to describe supported product categories. Expert TV Services is an independent repair provider and is not an official manufacturer service centre unless expressly stated for a specific engagement.

8. Payments

Payment terms are confirmed before or after agreed work, depending on the job type. Diagnostic, call-out, parts and labour charges may apply. Unpaid balances may delay release of repaired equipment or future bookings. Keep receipts and written confirmations for your records.

9. Warranty on Completed Work

Where a repair warranty is offered, coverage details, duration and exclusions will be explained at the time of service. Warranty typically covers the specific repaired fault/parts under normal use and does not cover new unrelated faults, physical damage, liquid damage, power surges, software issues caused by third-party apps, or misuse after handover.

10. Limitations of Liability

We take reasonable care during inspection, transport and repair. To the fullest extent permitted by applicable law, Expert TV Services is not liable for indirect, incidental or consequential losses such as loss of data, missed entertainment, business interruption or third-party claims arising from TV downtime. Our liability for a specific job is generally limited to the amount paid for that job, except where liability cannot be limited by law.

Pre-existing panel cracks, water damage, burnt boards or manufacturer defects may limit what can be safely repaired. We will advise you if repair is not recommended.

11. Cancellations & No-Shows

Please give reasonable notice if you need to cancel or reschedule a visit. Repeated no-shows or refused access after dispatch may result in a call-out charge. Workshop jobs already started or parts already ordered may not be fully refundable once costs have been incurred.

12. Website Content

Website copy, service descriptions, sample reviews and imagery are provided for general information. Illustrative customer quotes are clearly marked where they are sample/reference content. We may update services, coverage areas and contact details without prior notice.

13. Acceptable Use

You agree not to misuse the website, submit false enquiries, attempt to disrupt our systems, or use our contact channels for spam, abuse or unlawful purposes. We may refuse service where misuse, unsafe conditions or fraudulent activity is suspected.

14. Privacy

Personal information submitted through our website or messaging channels is handled according to our Privacy Policy.

15. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute will first be addressed in good faith between the parties. If unresolved, disputes may be handled by the competent courts in the UAE.

16. Contact

Questions about these Terms or a repair booking can be sent to:

Expert TV Services
Phone / WhatsApp: 054 204 0584
Email: experttvservices1@gmail.com
Coverage: Dubai, Sharjah, Ajman & Abu Dhabi, UAE